FREE Shipping & Free Custom Etching

Ordering and Shipping

We offer 2 easy ways to purchase crystal awards and gifts!


Online - Browse our products by Category & Theme or you can use our Search Box at the top of every page.

Phone - Order toll-free by calling 1-800-426-9347, Monday through Friday from 9am to 5pm ET.

Note: All orders and cancellations will be acknowledged by us in writing via email.

Payment Methods:


Credit Card - Kusak Crystal accept VISA, MasterCard, American Express, Discover and PayPal.

Invoice - For orders over $250, businesses may apply for terms during checkout by selecting "Pay by Terms" as the payment method. Order approval and processing is subject to credit approval. Typically we ask that you have an established purchase history with us such as a previous order using a credit card.

Purchase Order - Businesses with a PO system may apply for terms during checkout (order approval and processing is subject to credit approval) by selecting "Pay by Terms" as the payment method. All Educational and Goverment Entities are automatically approved for terms. Please email a copy of your PO to kusak@kusak.com after you place your order.

Shipping Information:

We proudly ship using UPS Carbon Neutral. All qualifying packages (shipping and transit of orders) are carbon neutral. UPS's carbon neutral option empowers companies to take action to offset the climate impact of the carbon emissions that result from shipping orders.

Due to the unique manufacturing requirements of our products, your order may ship from from multiple locations at no additional charge. Delivers on Business Days. For weekend delivery please call 1-800-426-9347.


US Shipping Table
Shipping Method Shipping Time Shipping Charge¹
Ground Delivery 3 - 5 Business Days $9.99 or 12% of Merchandise Total
2 Day Delivery 2 Business Days by 4:30pm $29.99 or 20% of Merchandise Total
Overnight Delivery 1 Business Day by 4:30pm $39.99 or 30% of Merchandise Total
Overnight Morning Delivery 1 Business Day by 10:30am $49.99 or 40% of Merchandise Total

Canada Shipping Table³
Shipping Method Shipping Time² Shipping Charge¹
Ground Delivery 3 - 5 Business Days $19.99 or 24% of Merchandise Total
Overnight Delivery 1 Business Day by 4:30pm $69.99 or 40% of Merchandise Total

¹Excludes products that ship separately or dimensionally. Those products such as Framed Wall Decor have fixed shipping costs that are calculated separately. See product page for specific shipping charges.

²Estimated delivery not guaranteed due to border/customs.

³Canada shipping charges includes necessary duties and taxes.


Split Shipping:

We offer drop shipping to multiple addresses. Recipient addresses MUST be provided in a Microsoft Excel spreadsheet, or equivalent (such as CSV, tab delimited file, etc.) Individual shipments will be subject to a $10 handling fee. While we will make every attempt to detect and correct invalid mailing addresses, we cannot be responsible for the accuracy of addresses provided by the customer.

Tax Information:

Sales tax will be added to orders shipped to the state of Florida and to international orders shipped to Canada. Any tax due will be determined based on the zip code entered in your shipping address, and the tax amount will be shown during the checkout process, before you submit the order.

Back Orders:

Due to unexpectedly high demand, Kusak Crystal may occasionally experience back orders for certain products. In those instances, you will be advised of the back order and expected ship date. You will not incur additional shipping charges for items from the same order that are shipped separately to the same address.

Changes & Corrections:

Prior to production, corrections will be made at no charge. Order quantities may be reduced at any time before production of the order. If corrections or charges are requested after production, such pieces will be re-produced at the discounted per-piece rate of the order. other change requests may result in a new and separate order from your original order and is subject to all terms & conditions including but not limited to Processing Time and Back Orders. All changes and correction requests must be made with an authorized Kusak Crystal representative and acknowledged by us before the change or correction is made effective.

Cancellations:

Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be with an authorized representative of Kusak Crystal or in writing by email to kusak@kusak.com

Exact Quantity Orders, Under/Overruns:

While most orders will be billed and shipped in exact quantities ordered, some custom imprinted items require case quantity purchases. If there is a discrepancy between the amount you originally ordered and the amount we need to produce, you will be contacted and notified of the additional quantity and charge. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.

Custom Orders & Unique Decoration Methods:

Items that are customized outside of our standard advertised options are subject to additional charges and fees.

Rush Orders & Fees:

Due to the unique manufacturing process along with on-demand personalization and customization options, many of products require processing and production time as indicated on the product pages. Some of these processes can be expeditated at the cost of "fast tracking" - putting your order ahead of others and increasing production bandwidth – and by upgrading to a faster ship method. Please note: Not all products and decoration methods can be rushed.

Orders with an event date submitted and approved for production by the customer, which allow for fewer processing, production and/or transit days than required to meet the event date are subject to additional charges. Our team will always choose the lowest cost and most effective way to meet your event date such as waiving the proof process, upgrading the ship method, and/or cutting down days of production. Rush Fees can run anywhere from 10% to 100% of the item retail value. Please see our shipping table for the various available expedited ship methods. These changes/charges will be automatically applied to your order, and you will be sent a revised sales order.