Our GUARANTEE

If you are not 100% satisfied with your Kusak Crystal purchase within 30 days of receipt, we will offer to exchange, refund, discount, or credit your account. We'll do whatever it takes to make it right!

We guarantee that the products you received are as advertised, arrive undamaged, one time, and manufactured at the highest quality.

Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. Other exclusions may appy.

If your order was placed by credit card, refunds will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or for refund check to be processed and mailed. Open accounts will be credited upon receipt.

For more information about Returns & Exchanges, please click here.