Kusak Crystal personalizes the Napa Expanse Carafe with your name, logo, date, and message. Custom etching and logo setup are free, and if your logo isn't vector art, we reformat it for $25. We email you a free proof before production starts.
Can I see what my gift will look like before it's made?
Yes. Every Kusak gift starts as a blank, and the photos show etching we've done for other customers.
You'll get a free proof within 1 to 2 business days, and corrections before production are free. Kusak Crystal doesn't bill you until your order ships, and we're glad to send a quote first.
Can I ship gifts to multiple recipients?
Yes. Choose multiship at checkout ($10 per address by ground or $30 by an expedited
method, plus $5 for addresses under $14 in value). Download our address spreadsheet, fill it in, and email it
to kusak@kusak.com with your order number.
When will my gift arrive?
Kusak Crystal makes most gifts in 5 to 7 business days after you approve your proof, and ground shipping is free.
If we don't hear back within 2 business days of sending your proof, we start production so your date doesn't slip.
Working against a date? Call us and ask about rush.
What if my gift arrives damaged or isn't right?
If your gift arrives damaged or doesn't match the proof you approved, call us at
1-800-426-9347 and we'll make it right. Every order is backed by our 100% Satisfaction Guarantee.
If you're not satisfied within 30 days of receipt, we'll exchange your gift or refund your money.
Can I order gifts by phone?
Yes. Our crystal award specialists are standing by at
1-800-426-9347, Monday to Friday 9am to 5pm PT, to answer questions,
help you choose a gift, and take your order.
